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Below you will find answers to our most frequent asked questions. If you are unable to find the answer to your questions, please feel free to contact us anytime.
Can I make my reservations on-line at any time?
Yes, you may book on-line 24 hours a day, 7 days a week. Our agents are available via live-chat, e-mail or telephone for support. In the unlikely event that your tickets cannot be processed for any reason you will be notified within 2 business days and your payment will NOT be processed.
Is my ticket automatically issued once I submitted my payment online?
Once you submit your payment you should receive a confirmation e-mail instantly with your reservation number. This already guarantees that your seat is on hold with the airline. You will receive a second e-mail shortly confirming that your ticket has been issued. In the unlikely cases that your ticket cannot be processed right away(ex. your card is declined, the billing address you submitted does not match, etc…) you will receive an e-mail notification and one of our agents will contact you by phone also. If you booked an E-ticket, your confirmation e-mail is sufficient to travel with. If you are holding a paper ticket we will send
it to you via Fedex to the shipping address you entered in the reservation, the charge will depend on the type of shipping service you requested.
How do I travel with an e-ticket?
If you purchase an e-ticket, you will receive an e-mail that includes your itinerary information and confirmation numbers. When you check in for your flight, give the airline ticket agent your name, flight number, a government-issued photo ID, and a paper copy of your itinerary or purchase receipt. Some airlines also require that you show the credit card used to purchase your airline ticket. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.
Can I purchase airline tickets for someone else?
You may purchase airline tickets for travelers other than the credit card holder by entering the other traveler's information during purchase. In this case, we may require the credit card authorization form faxed or e-mailed to us.
Can I book a ticket for an unaccompanied minor*?
Many airlines welcome unaccompanied minors on their flights. To ensure a safe, comfortable, and fun trip for unaccompanied minors, you should call the airline to discuss its policies and services. Here is some basic information: Younger children (typically under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older). Unaccompanied minor service is often mandatory for children traveling alone (approximately ages 5-14), but optional for teenagers (approximately ages 15-17). *Unaccompanied minors are required to purchase an adult
fare ticket.
The ages depend on which airline they fly with. A fee is usually charged at check-in for unaccompanied minor service. With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is required. Forgetting this required identification can cause unpleasant delays so make sure you know the airlines expectations. Again, please call the airline prior to purchasing tickets and inquire about their unaccompanied minor services and policies. If you are booking a ticket for an unaccompanied minor we recommend you to contact one of our agents and ask for assistance.
Am I able to view my itinerary online?
Yes. You may view your itinerary from our home page. Just click on the Link "My Trip". We highly recommend that you contact the airline directly at least 72 hours prior to your departure date to verify your flights.
Do I need a visa?
All required documents for travel, transit, and entry/exit regarding international borders, are the sole responsibility of the passenger and not the travel agent. It is important that you know your passport, visa, and health requirements, which vary by destination. Make sure you get all the information required, well in advance of your trip. Due to the many different requirements we do not have the information on our web site. We recommend that you contact the embassies of the countries you are visiting.
Can I use my debit card to pay for airline tickets?
Yes, all flight reservations may be purchased using debit cards that allow for such purchases. Please make sure that your debit card has a daily limit that will cover the total cost of all the tickets that you are purchasing. Please note: Most debit cards take more time to process refunds, resulting in a delay of the account being credited.
How will the charge appear on my statement?
Depending on your itinerary and the number of passengers in your reservation, you might see several different charges on your credit/debit card statement. The total amount of all the charges should add up to the sum that you agreed to when you submitted your card information online.
Is credit/debit card the only form of payment you accept?
If you book your ticket online, yes. If you would like to pay by cash in one of our offices (Chicago, Atlanta, Miami) or send a money order, cashier’s check or western union, please book your ticket over the phone with one of our travel agents. Please note that booking over the phone have a service fee of $15 per person.
Do you verify Credit Cards for all transactions?
Before any tickets can be processed, we verify that the credit card billing address matches the address provided and that the credit card is a valid card. Depending on security criteria, we may find it necessary to have a credit card authorization form completed and signed by the credit card holder and sent to us via fax or scanned e-mail.
My name is misspelled on the airline ticket. Will this cause any problems?
The name on your ticket must be an exact match with the name on the government issued photo ID(domestic flights)/passport (international flights). We are not responsible for the spelling mistakes when booking your reservation on line. If your name is misspelled on your airline ticket or reservation, please contact us ASAP at agent@mynewtrip.com.
If my travel plans have changed, can I cancel or exchange my ticket?
Cancellation or exchange policies depend on the specific fare rules of the ticket you are purchasing. Before submitting your payment information you will be required to agree to the TERMS AND CONDITIONS + AIRLINES’S TERMS AND CONDITIONS, that is where you can read about the rules of your ticket. If your ticket is refundable and/or exchangeable the penalty which will be applied to your itinerary consist of the airline’s penalty + $100 agency processing fee. Please note any changes to your itinerary have to be done before the originally scheduled flight date, otherwise the ticket has no value. Changing the name on the ticket is not
permitted, tickets are not transferable.
How do I cancel or change my travel reservation?
To cancel or change your travel reservation, please contact one of our customer service agents via live-chat, e-mail, or telephone to be advised of the specific cancellation policies.
How long will it take to receive my refund?
Please allow up to 4-6 weeks to receive the refund after the airline ticket is received. Please note that refunds to a debit card may take longer to process. Check with the your financial institution for specific information.
Why can't I find available flights online?
There are several reasons this might happen. You may see an error message such as "unable to sell" this means that while you were making your reservation the seats were reserved by someone else. In this case you may have to start your search again.
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